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Gartner® Report

Gartner® Peer Insights 'Voice of the Customer': IT Service Management Tools

Published 29 March 2022

"The “Voice of the Customer” is a report that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution."¹ Download the complementary report based on key insights for the ITSM tool market based on 18 months of reviews.


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¹Source:  Gartner, Gartner Peer Insights 'Voice of the Customer':  IT Service Management Tools, 29 March

2022GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.